BTI

Conversational AI Developer

Adelphi, MD
Full Time
Experienced

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering innovative IT solutions to the Federal Government. We are committed to excellence, innovation, and supporting mission-critical programs that serve our nation.

Position Overview

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and Natural Language Processing technologies.

Responsibilities

  • Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
  • Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
  • Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
  • Leverage Generative AI services to enhance chatbot responses with creativity and personalization
  • Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
  • Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
  • Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
  • Stay updated on the latest advancements in Conversational AI technologies and best practices

Preferred Qualifications

  • 3+ years of experience in software development, preferably with a focus on conversational AI or chatbots
  • Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
  • Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
  • Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
  • Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
  • Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
  • Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
  • Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
  • Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
  • SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
  • Excellent communication, collaboration, and problem-solving skills
  • Ability to work independently and manage multiple projects simultaneously
  • Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Preferred Experience

  • Prior experience supporting University of Maryland Global Campus or the University System of Maryland (USM) environment preferred

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